Return & Refund Policy

This policy applies to all orders placed on lavoofficial.com, operated by Shakumbari Enterprises ("LAVO", "we", "us"). It sits alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and does not limit them.

1. Food safety and opened items

LAVO products are sealed food items for consumption. For hygiene and food-safety reasons we cannot accept the return of any product once its outer seal or an individual sachet has been opened, unless the product is damaged, defective, expired or was sent to you in error.

2. When you can return an item

You may request a return or replacement if, on delivery, the product is:

damaged in transit;
defective, or of a quality that does not match the description on this site;
past, or too close to, its best-before date;
not the item you ordered.

Unopened products in their original, undamaged packaging may also be returned if you simply change your mind, provided you tell us within 7 days of delivery.

3. Time limits

Tell us within 48 hours of delivery for damaged, defective, expired or incorrect items, and within 7 days of delivery for unopened change-of-mind returns. We ask for the shorter window on damaged goods only so we can raise a claim with the courier in time.

4. How to raise a request

Email lavoofficials@gmail.com or call +91 90050 08576 with your order number and, for a damaged or incorrect item, photographs of the outer packaging and the product as received. Please keep the packaging until your request is resolved.

5. Return shipping

Where the item is damaged, defective, expired or incorrect, we bear the cost of return and arrange the pickup. Where you are returning an unopened item because you changed your mind, the return shipping cost is yours, and any delivery charge you originally paid is not refunded.

6. Refunds

Once we receive the returned item and inspect it, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 7 to 10 business days of approval. The time your bank or card issuer takes to post the credit is outside our control. Where a refund is not possible to the original method, we will agree an alternative with you.

7. Replacements

If you would prefer a replacement rather than a refund, and the item is in stock, we will ship it at no cost to you.

8. Cancellations

You may cancel an order at no charge at any time before it is dispatched, by emailing or calling us. Once an order has been handed to the courier it can no longer be cancelled, but you may still return it under this policy.

9. Orders that never arrive

If tracking shows your order as delivered but you have not received it, contact us within 7 days and we will investigate with the courier and resolve it with you.

10. Grievance redressal

If you are not satisfied with how a request has been handled, you may escalate it to our Grievance Officer. Contact details are published in the footer of this site and are updated as required under the Consumer Protection (E-Commerce) Rules, 2020. We acknowledge complaints within 48 hours and aim to resolve them within one month.

11. Contact

Shakumbari Enterprises
198, Lane No. C-13, Turner Road, Clement Town, Dehradun 248002, Uttarakhand, India
Email: lavoofficials@gmail.com
Phone: +91 90050 08576