Privacy Policy

This policy explains what personal data Shakumbari Enterprises ("LAVO", "we", "us") collects when you use lavoofficial.com, why we collect it, and what control you have over it. It is written to meet our obligations under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices) Rules, 2011.

1. Who is responsible for your data

Shakumbari Enterprises, 198, Lane No. C-13, Turner Road, Clement Town, Dehradun 248002, Uttarakhand, India, is the data fiduciary for personal data collected through this site.

2. What we collect

Order information — your name, delivery and billing address, email address and phone number.
Payment information — processed directly by our payment gateway. We receive confirmation that a payment succeeded and the last four digits of the instrument. We never see or store your full card number, UPI PIN or net-banking credentials.
Account information — if you create an account, your login email and saved addresses.
Marketing preferences — your email address, if you subscribe to our newsletter.
Technical and usage data — IP address, browser and device type, pages viewed and referring site, collected through cookies and similar technologies.

We do not knowingly collect data from children under 18, and we do not ask for health information. Our products are foods, not medicines, and nothing on this site should be treated as a request for a medical history.

3. Why we use it

We use your data to take and fulfil orders, arrange delivery, process payments and refunds, provide customer support, meet tax and food-regulatory record-keeping duties, prevent fraud, and — only where you have opted in — send you marketing email. We do not sell your personal data.

4. Who we share it with

We share only what is necessary, with:

Shopify Inc., which hosts this store and processes data on our behalf;
payment gateways, to take and refund payments;
courier and logistics partners, to deliver your order;
email and analytics providers, where you have consented;
government authorities, where we are legally required to disclose.

Some of these providers process data outside India. Where they do, we rely on their contractual data-protection commitments.

5. Cookies

We use cookies that are strictly necessary for the cart and checkout to function, and — with your consent — cookies that help us understand how the site is used. You can block or delete cookies in your browser, but the cart and checkout will not work correctly without the necessary ones.

6. How long we keep it

Order and transaction records are kept for eight years, as required under Indian tax law. Marketing data is kept until you unsubscribe. Account data is kept until you ask us to delete the account.

7. Your rights

You may ask us to give you a copy of the personal data we hold about you, correct anything inaccurate, delete data we no longer have a legal reason to keep, withdraw a consent you previously gave, or nominate someone to exercise these rights on your behalf. Write to lavoofficials@gmail.com and we will respond within 30 days. You can unsubscribe from marketing email at any time using the link in any such email.

8. Security

This site is served over HTTPS and payments are handled by PCI-DSS compliant gateways. We restrict access to personal data to those who need it to do their work. No system is perfectly secure, and we will notify you and the Data Protection Board of India of a breach affecting your data as required by law.

9. Grievance Officer

Complaints about how your personal data has been handled may be addressed to our Grievance Officer, whose contact details are published in the footer of this site. We acknowledge complaints within 48 hours and aim to resolve them within one month.

10. Changes

We may update this policy. The version shown on this page is the one in force, and material changes will be notified to account holders by email.

11. Contact

Shakumbari Enterprises
198, Lane No. C-13, Turner Road, Clement Town, Dehradun 248002, Uttarakhand, India
Email: lavoofficials@gmail.com
Phone: +91 90050 08576